Claims Department

Our in-house claims department is able to deal with all fault and non-fault claims including damage only and personal injury. The department has fully trained insurance claims handlers who action claims from inception to conclusion in line with our insurance partners’ specifications and requirements.

This department has staff trained to the highest level in relation to Third Party intervention, credit hire, fraud, and MOJ portal claims. Our expertise also includes personal injury claims handling at all levels and value.

We are able to provide a fully outsourced service to include bespoke management information reporting and a complete treasury function.

Carpenters is able to offer our insurance partners a fully outsourced claims handling service

• Bespoke systems
• Designated claims team
• Experienced claims handlers
• Claims handling system, reserving policy and management information developed in conjunction with insurance client
• Real time online access to individual claims
• Real time online access to claims MI
• Supplier management where required
• Treasury function.