About Us

Established in 1994 by John Carpenter, Carpenters has developed in to a leading provider of claims and legal services to the insurance industry. The Carpenters Group has four offices based in the North West and South East of England, with a fifth office opening in Glasgow January 2015.

We offer a range of market leading claims and legal services to the insurance industry and there policyholders, extending from receiving notification of a cracked windscreen at one end of the spectrum, to the conduct of a multi-million pound serious injury claim at the other.

Throughout our range of services we preserve our clients’ brand and provide their customers with an outstanding service. We focus on delivering an excellent customer journey, understanding that individuals involved in an accident often require time and attention in what can be confusing and stressful circumstances.

On the insurance side we have a market leading, in-house First Notification of Loss (FNOL) unit that is operational 24 hours-a-day, 365 days-a-year. This service is complimented by our claims handling service offering real-time access to individual claims and claims MI.

On the legal side we have built a strong reputation for an ethical approach to personal injury litigation ensuring that the individual receives the best possible advice and the maximum compensation possible. Our strong team of experienced, expert lawyers provide jargon-free advice in a customer friendly fashion and work to achieve the maximum and appropriate levels of compensation.

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